AliExpress: Dealing with Lost or Undelivered Packages

Undelivered Packages

If your AliExpress order has not yet arrived by the promised time, the first step is to check its tracking information. This can be done by logging into your AliExpress account, selecting "My Orders," and clicking on the "Track Order" button. If the tracking information shows that the package has not yet left China, you can contact the seller and request an update. If the tracking information shows that the package has left China but has not yet arrived in your country, you can contact your local postal service to inquire about its status.

Lost Packages

If your package has been marked as delivered but you have not received it, there are several steps you can take:

• Check with your neighbors or family members to see if they have received the package by mistake.
• Contact your local post office and file a missing mail claim.
• Contact the seller and request a refund or replacement.

AliExpress allows for a refund without return in specific cases, such as receiving a counterfeit item. If you have not received your package and the tracking information shows that it has been delivered, you can open a dispute with the seller and request a refund.